Kayla Sleeveless Turtleneck Pullover Knit Sweater

To ensure that your item is properly delivered and that you receive your package within the time frames, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information is very critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

Back order items 

Back-ordered items are products that are temporarily out of stock but can still be purchased. Sometimes, these orders are automatically marked as fulfilled in our system, so there's no need to worry. However, if some time has gone by and you haven't received your order, you can hit the chat option on our website, and we'll be happy to give you a status update. The product description will always alert you that the item you are purchasing is back-ordered. These orders tend to take up to 14 days or shorter to process unlike pre-orders take 30 days. 

We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available and we reserve the right to change carriers at any time.

• Processing Time
  All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 4 business days (excluding Saturdays, Sundays, and Holidays) to process.
  
  After your payment is authorized and verified, Standard orders can still take up to 4 business days, Expedited orders can still take up to 3 business days, and Rush orders can still take up to 1 business day to process. This is just anestimate and doesn't include weekends or holidays.

• Shipping rates & Timelines
  Please note that orders to US destinations may take 1-14 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
  
  When your order has been shipped, you will receive an email with tracking information.
  
  For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
  
  Your final shipping cost is displayed at the point of checkout.

• Shipping fees
  Shipping fees are non-refundable. If you refuse any shipments from jennibelleboutique.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
  
  We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.

• Delivery policy
  If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. JenniBelle Boutique does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.

• Delivery claims
  If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim.
  
  We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

         Out of stock items

• If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock
• 
  Pre-Orders
• As a customer, it is important to carefully review the product description before making a purchase to determine if it is a pre-order item. If it is a pre-order item, it is important to note that there may be a delay of up to 35 days before the item is shipped. This delay is due to the fact that the item is not yet in stock and needs to be produced or sourced before it can be shipped.
• 
  Once a pre-order item has been placed, it cannot be cancelled due to the delay. This is because the delay is a known factor at the time of purchase and is clearly stated in the product description. Therefore, it is important to consider the potential delay before making a pre-order purchase.
  
  It is also important to note that not all items are pre-order items, so it is important to carefully review the product description to determine if the item is in stock or a pre-order item. If an item is in stock, it will typically be shipped within a few days of the order being placed.
  
  In summary, if a customer purchases a pre-order item, they should expect a delay of up to 35 days before the item is shipped. It is important to carefully review the product description to determine if the item is a pre-order item and to consider the potential delay before making a purchase. Once a pre-order item has been placed, it cannot be cancelled due to the delay.
  
  JenniBelle Boutique does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

• Reserved rights regarding shipping
  While we will make every effort to accommodate your shipping and billing preferences, in order to protect our clients, JenniBelle reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
  
  Additionally, JenniBelle reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
  
  An irregular or excessive exchange history indicative of “wardrobing;”
  An irregular or excessive exchange history involving worn, altered, laundered, damaged, or missing items; or,
  Potential fraudulent or criminal activity.
  Similarly, JenniBelle reserves the right to limit, refuse, and/or reject exchanges(both in-store and online) to any customer or entity, due to similar actions as noted above.
  
  Thank you for shopping with us

Customer Service: If you need to reach out to our customer service team, please note that it may take up to 48 hours for us to respond. You can contact us via website through our chat for a quicker response. We strive to provide the best possible service to our customers and we appreciate your patience as we work to address your needs. In the meantime, please feel free to browse our website or check out our FAQ section for answers to common questions. Thank you for choosing our company and we look forward to assisting you soon!

Returns
Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately their is no exchange  but we welcome exchanges within 7 days. 

 To be eligible for an exchange, the item must be unused and in the same condition as it was received. Additionally, it must be in its original packaging. If there is any damage to the item, such as a rip, after purchase, it cannot be exchanged. The staff will carefully examine the item before granting an exchange, and the company reserves the right to refuse an exchange.

 We understand that sometimes mistakes happen and you may order the wrong size. Unfortunately, we do not offer refunds for any purchases made on our website or in store. However, we are more than happy to exchange your item for the correct size. If the item you are looking for is sold out, we will issue a store credit for a later date. We want to ensure that you are completely satisfied with your purchase and we will do everything we can to make sure you receive the correct item. Thank you for your understanding and please let us know if you have any further questions or concerns.

 We regret to inform you that once an order has been placed, we are unable to cancel it due to the high demand of orders we receive on a daily basis. We strive to process and ship orders as quickly as possible to ensure timely delivery to our customers. Unfortunately, this means that we are unable to accommodate cancellation requests once an order has been placed. We apologize for any inconvenience this may cause and appreciate your understanding. Please note that we are committed to providing the highest level of customer service and will do our best to assist you with any other concerns or issues you may have. Thank you for choosing our company for your shopping needs.

Online Store Credit 

In the event that you need to exchange an item, we offer a store credit policy. Once we receive and inspect the item, we will note our system with your store credit. It is important that you email our team and provide us with the order number and the item you would like to exchange for.

Please note that this store credit does not expire and can be used towards any future purchase on our website. We want to make sure that you have the flexibility to shop with us at your convenience.

If you have any questions or concerns about our store credit policy, please do not hesitate to contact our customer service team. We are always here to assist you and ensure that you have a positive shopping experience with us. Thank you again for choosing our online store.

Please note that in case of an exchange, we do not refund the shipping cost. We apologize for any inconvenience this may cause. Thank you for your understanding.

High Risk Customers 

High risk customer orders are those that have a higher likelihood of being fraudulent or unauthorized. Customers who may be at risk include those who have a history of chargebacks, those who use different billing and shipping addresses, and those who make large or unusual purchases.

To mitigate the risk of fraudulent orders, we will contact all orders that show up as high risk to verify the purchase before the order is shipped. This may involve contacting the customer directly to confirm their identity and the details of their order.

By taking these steps, we can help protect our business from financial losses due to fraudulent orders, while also ensuring that our customers receive the products they have legitimately purchased.

Items that are not refundable:

 Several types of goods are exempt from being returned. Hats, jewelry, shape-wear, shoes, tights, baby clothes, books, swimsuits, resort wear, purses, passport covers, cell phone cases cannot be returned. No exception. 

Additional non-returnable items:
Gift cards

To complete your exchange , we require a receipt or proof of purchase or your order number will suffice. 

There are certain situations where only partial refunds are granted (if applicable) 

Refunds (if applicable) (No refunds) Exchange Only

Once your exchange  is received within 7 days of your purchase and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Customerservice@jennibelleboutique.com 

Sale items (if applicable) are not refunded 
Only regular priced items may be refunded. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 11200 Broadway St. Pearland Texas 77584 Suite 770

When it comes to exchanging items, please note that it is the customer's responsibility to ship the item back to the shipping and receiving address that has been provided.  Once you have shipped the item back, please send us a message via chat on our website stating what you would like in exchange. If we don't have anything available, we will issue you a credit. Return shipping is your responsibility. Thank you for choosing our company!

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not  guarantee that we will receive your returned item.

 In Store Refund Policy

JenniBelle Boutique ONLY OFFERS Exchange only for your RETURNS.  Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist you with any questions. Items must be in *original condition with tags within 7 days to receive an exchange or store credit.30 days to receive an exchange or store credit.